Frequently Asked Questions (FAQs)

General Information

What are your opening hours?

Our office hours are Monday to Friday, 8:00am – 4:00pm. Our offices are closed on weekends and all public/bank holidays.

Can I place an order in person?

No. All orders must be placed through our website. As we do not have facilities to support walk-in customers, you may be asked to place your order online.

How can I contact A Di Maria & Son?

We are committed to providing high-quality products and customer service. If you have any questions, comments, or complaints, please contact us via:

Email:contact@adimaria.co.uk

Postal Address:
A Di Maria & Son
4 The Stampings
Blue Ribbon Park
Coventry
CV6 5RE

Ordering

What should I do before placing an order?

We recommend that all customers familiarise themselves with our FAQs, Terms & Conditions, Delivery Policy, and Returns Policy before placing an order.

Do you supply both trade and public customers?

Yes. We supply both trade and retail customers through separate websites.

How do I apply for a trade account?

To apply for a trade account, complete the application form within the Wholesale section of our website. A member of our team will review your application and, if approved, create your trade account.

Delivery & Transport

How quickly are orders dispatched?

We aim to dispatch all orders within 1–2 working days. Please note that delivery charges are based on the weight and size of your parcel rather than the delivery speed. As a result, we cannot guarantee same-day dispatch or next-day delivery.

What are your standard UK delivery charges?

Most orders are dispatched via DPD.

• Single parcel orders: £7.99
• Multi-parcel orders: £5.35 per parcel

For further information, please refer to our Delivery Terms & Conditions.

Do delivery charges vary by location?

Yes. Delivery charges may vary depending on your postcode and location. For example, many Highland and Island addresses are classified as a two-day delivery service and are charged at £16.95 per parcel.

For full details, please refer to our Delivery Terms & Conditions.

Are all products available for delivery?

No. Certain products, including frozen items, cannot be shipped via our courier network and are available for Click & Collect only.

Click & Collect

Do you offer Click & Collect?

Yes. Orders can be collected from:

A Di Maria & Son
4 The Stampings
Blue Ribbon Park
Coventry
CV6 5RE

When can I collect my order?

Click & Collect orders are available for collection Monday to Friday, 9:00am – 3:00pm only.

Please allow at least 1 hour after placing your order before attending site.

Refunds & Returns

How long do refunds take?

Once a refund has been approved and processed, funds will be returned within 10 working days (excluding weekends and public/bank holidays).

For further details, please refer to our Refund Policy.

Can I return a product?

Yes. If you are dissatisfied with a product, we can arrange a return within 30 days of receiving your order.

To qualify for a full refund or replacement, the product must be returned:

• Unopened
• Unused
• In its original packaging
• Complete and in its entirety

Are there any minimum order requirements?

Yes. Due to packaging and transport costs:

• We cannot dispatch individual yeast cubes.
• We are unable to dispatch orders with a total value below £10.00.